Frequently Asked Questions

1. What exactly does the Omnistar Autoresponder program do?
   The Omnistar Autoresponder will allow you to create unlimited email lists and send unlimited number of emails to your mailing list. It was developed to give businesses and organizations the ability to effectively manage email list campaigns through a user friendly web interface.
   
   
2. Can I translate Omnistar Autoresponder to another language?
   Yes, you can translate Omnistar Autoresponder to any language. There is only one file to modify. You can even translate the MySql character easily with our product.


3. I am a web designer; can I offer Omnistar Autoresponder to my clients?
   Yes, Omnistar Autoresponder can be 100% private labeled. You can add your logos to the admin panel and also remove any reference to Omnistar Autoresponder. We even have an un-branded user guide that your clients can access.
   


4. How do I receive the product after my purchase?
   After you purchase Omnistar Autoresponder you will immediately receive an email that will have a link to our software download area so you can immediately download the software.
   


5. Will my users have to download a special plug-in to use my product?
   No, all of Omnistar Interactive products are web-based and do not require any special plug-ins.
   


6. Do I need a dedicated server to install Omnistar Autoresponder?
   No, you do not need a dedicate server and you can install Omnistar Autoresponder on most shared hosting environments.
   


7. Can I import and export data between Omnistar Autoresponder and other applications?
   Yes, Omnistar Autoresponder allows you to import and export using CSV. Also there is an option to select your desired delimiter.
   


8. Can I setup Omnistar Autoresponder for multiple mailing list?
   Yes, Omnistar Autoresponder can be setup for unlimited email list.
   
   
9. Can I send attachments with Omnistar Autoresponder?
   Yes, you can send attachments with our Autoresponder program. You can easily set this up when you add a campaign.
   
   
10. How many emails can Omnistar Autoresponder send per minute?
    This depends on your mail server configuration. When testing only 1,000 emails Omnistar Autoresponder sent 1,000 emails in less then one minute. Omnistar Autoresponder has been tested with 250,000 emails.
    


11. What are the system requirements for the Omnistar Autoresponder program?
    Please visit our requirements page at:
    http://www.omnistarautoresponder.com/requirements.htm


12. How difficult is the installation of the Omnistar Autoresponder program?
    The installation of Omnistar Autoresponder is very easy. We provide a detailed step-by-step installation guide that details the whole process; however, if you are having problems installing feel free to request a FREE INSTALLATION.



13. Does the Autoresponder run on a server or on my PC?
    The Omnistar Autoresponder runs on your web server. To view the requirements for our software, visit: http://www.omnistarautoresponder.com/requirements.htm. Once you install our software, you can access it from any web browser.


14. Is a trial or demo version available?
    We have an online demo available that you can try here.


15. Does the product come with a 30-day money back guarantee?
    Yes, our product comes with a 30 Day Money Back Guarantee. Please visit our guarantee page for more information.


16. Is there a partner / reseller program for the Omnistar Autoresponder program?
    Yes, Omnistar Autoresponder has a partner reseller program. To request more information please fill out our partner form here.


17. What type of support is offered with the product?
    Omnistar offers free email and helpdesk support. We also offer phone support by appointment only after you have submitted a ticket.


18. Is the user interface customizable?
    Yes, the user interface can be totally customized from the administrative area. You can browse in your own header and footer graphics or use HTML to match the look and feel of your current site.


19. Can I install the program on multiple domain names?
    No, the license for the product allows you to only install and run the product from one domain name. If you have multiple domain names you will need to purchase multiple licenses, however you may qualify as a reseller so feel free to fill out our partner form here.
    
    
20. Can your software filter duplicate emails?
    By default the software is set up so that you cannot have duplicate emails.
    
    
21. Is it possible to send out a complete web page that I have created? Will it still track links and statistics?
    Yes there is an option to send complex web pages that you have designed and the software will still automatically track links and statistics.
    
    
22. Can I add a delay between emails?
    Yes, our Autoresponder program lets you add a delay between emails.